NO CANCELLATIONS / ALL SALES FINAL FOR MYSTERY BOX ITEMS, PROMOTIONAL ITEMS, SALE AND SPECIAL RELEASE ITEMS.
NO CANCELLATIONS ALSO MEANS NO RETURNS/REFUNDS OR EXCHANGES UNLESS DAMAGED/FINAL SALE.
- All orders must have the same billing and shipping address as the credit card used for purchase
- Getting confirmation of your order means that we have received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Due to screening purposes, we may require additional verification or information before accepting any order.
- Please allow up to 3-5 business days for order processing.
- All orders are shipped via FedEx/UPS/USPS
- Please allow up to 3 - 5 business days and an additional 7 - 10 business days for delivery on domestic orders and up to 14 business days for international orders.
- Please note items may ship from multiple locations. If you think you are missing a tracking number please email [email protected]
- To protect our customers, we are unable to change/intercept the shipping address of a package to alter its delivery, and we will only ship to the billing address of the credit card. However, you can schedule a pick up at a Fedex holding location or reschedule a delivery date via the Fedex Delivery Manager service.
- We are unable to combine shipping on multiple orders.
- To protect our customers, we require a signature upon delivery.
- If needed you can schedule a pick up at a Fedex location or reschedule a delivery by contacting Fedex with your tracking information. 1(800)463-3339
- If your package is lost, stolen, or damaged please contact Fedex to file a claim then email [email protected] .
- If your item has damage or was received in error, please email customer service at [email protected] .
- We are unable to alter product details that will affect the duties and taxes for your order.
-
If you have questions about the approximate cost of duties and taxes for your package please
contact your local office with your tracking information.
- Fedex Customer Service Line - 1 (800) 463-3339
- USPS Customer Service Line - 1 (800) 275-8777
- UPS Customer Service Line - 1 (800) 742-5877
- Duties and taxes are to be paid by the recipient upon the packages arrival.
- Re-routing costs are the responsibility of recipient
- Prices displayed on the website are excluding taxes. Taxes will be added in accordance to the state you reside in
- We reserve the right, without prior notice and in its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include, but are not limited to:
- invalid, incomplete, improper, missing payment or shipping information
- limitations on quantities available for purchase;
- inaccuracies or errors in product or pricing information;
- use of any robot, spider or other automatic devices, software to process application to place multiple orders for limited quantity SKU'S.
- We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order
- Violation of these Terms and Conditions; or actual or suspected fraud or abuse.
-
Items not eligible for returns include: SALE ITEMS, PROMOTIONAL ITEMS, SPECIAL RELEASE ITEMS, COLLABORATION ITEMS.
[These items will be marked as SPECIAL RELEASE: ALL SALES FINAL ]
-
Return labels and Prepaid return shipping labels will have a total of 5 business days before it is cancelled. If you do not use your return label within this time frame we reserve the right to void your shipping label and cancel your return.
- Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.
- Exchanges will ONLY be made for the correct item or size.
- Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few business days.
LATE OR MISSING REFUNDS
If you are not sure if you have received a refund:
-
Check your online bank statement.
-
Contact your financial institution, it generally takes up to three business days for the funds to restore to your account.
-
If problems persists please contact us at [email protected]
